Event : SMBC Indonesia

Jenius from PT Bank SMBC Indonesia Tbk (“SMBC Indonesia”) received the “9^th Infobank Satisfaction, Loyalty, and Engagement 2026” awards from Infobank Magazine.

This event was held to appreciate banks with the best service in maintaining customer satisfaction and loyalty. The assessment was determined from the results of surveys conducted by Marketing Research Indonesia (MRI).

Head of Digital Banking of SMBC Indonesia Irwan Tisnabudi received the awards on Thursday (22/01) in Jakarta.

Jenius from SMBC Indonesia received several award categories as follows:

The Best Bank with Digital Service in Satisfaction, Loyalty, and Engagement
The Golden Champion (5 Consecutive Years in Satisfaction, Loyalty, and Engagement) 2022-2026
The 3^rd Best Digital Bank in Satisfaction
The 3^rd Best Digital Bank in Loyalty
The 2^nd Best Digital Bank in Engagement
The 3^rd Best Digital Bank in Marketing Engagement
The 2^nd Best Digital Bank in Net Promoter Score
The 3^rd Best Digital Bank in Customer Centricity
The Best Digital Bank in Perceived Security
The 2^nd Best Digital Bank in Brand Interactivity
The 2^nd Best Digital Bank in Customer Experience
The 3^rd Most Satisfying Digital Bank in Mobile Banking
The 2^nd Most Satisfying Digital Bank in Service & Process

The award motivates SMBC Indonesia to be committed to continuously improving the service quality with the support of digital technology to provide a meaningful experience for all customers.

For further information, please contact:

PT Bank SMBC Indonesia Tbk
Andrie Darusman, Communications & Daya Head
Email: [email protected] or [email protected]

SMBC Indonesia in brief

PT Bank SMBC Indonesia Tbk (SMBC Indonesia)—formerly PT Bank BTPN Tbk (Bank BTPN)—is a foreign exchange bank resulting from the merger of PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia in February 2019. Driven by the spirit of "Do Good, Be Great," SMBC Indonesia aims to create more meaningful growth for society through innovative and comprehensive financial solutions centred on meeting customers' needs across various segments. SMBC Indonesia provides products and services such as green financing, products and services for retired customers, for micro, small, and medium enterprise customers, for large national, multinational, and Japanese corporations, wealth management services through Sinaya, as well as digital banking services for digital-savvy communities through Jenius. Additionally, SMBC Indonesia has subsidiaries, including PT Bank BTPN Syariah Tbk, serving customers from productive underprivileged communities, and financing companies PT Oto Multiartha (OTO) for four-wheel vehicles and PT Summit Oto Finance (SOF) for two-wheel vehicles. SMBC Indonesia's commitment to positively and sustainably impacting the broader community is also reflected through Daya. This sustainable and measurable empowerment program offers regular training to enhance personal capabilities and capabilities for a more meaningful life.

Event : SMBC Indonesia

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