Event : SMBC Indonesia

29 July 2022

Bank BTPN Receives Awards at the 2022 Contact Center World Asia Pacific Awards


PT Bank BTPN Tbk (“Bank BTPN”) has obtained four awards at the Contact Center World Asia Pacific, an annual event designed to appreciate the best contact center practitioners from various industries and countries in the Asia-Pacific.

 

There were a number of selection stages for candidates before they could advance to the global competition. In 2022, more than 2,000 organizations and individuals from 81 countries participated in the event, which was held on July 25-29, 2022 in Denpasar, Bali.

 

Following an extensive selection process, Bank BTPN’s Contact Center was awarded in four categories, namely Gold Medal (Podium 1) for Best Contact Center Executive (Leader) category, Gold Medal (Podium 1) for Employee Engagement category, Bronze Medal (Podium 3) for Trainer category, and Runner Up (Rank 4) for Medium Scale Contact Center category.

 

Thank you for the support of the entire team and loyal customers of Bank BTPN, as well as the Contact Center World Asia Pacific for the awards.

 

The awards will motivate Bank BTPN to continuously provide excellent services for customers to build a more meaningful life together.


For further information, please contact:

 

PT Bank SMBC Indonesia Tbk
Andrie Darusman, Communications & Daya Head
Email: [email protected] or [email protected]

 

SMBC Indonesia in brief

PT Bank SMBC Indonesia Tbk (SMBC Indonesia)—formerly PT Bank BTPN Tbk (Bank BTPN)—is a foreign exchange bank resulting from the merger of PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia in February 2019. Driven by the spirit of "Do Good, Be Great," SMBC Indonesia aims to create more meaningful growth for society through innovative and comprehensive financial solutions centred on meeting customers' needs across various segments. SMBC Indonesia provides products and services such as green financing, products and services for retired customers, for micro, small, and medium enterprise customers, for large national, multinational, and Japanese corporations, wealth management services through Sinaya, as well as digital banking services for digital-savvy communities through Jenius. Additionally, SMBC Indonesia has subsidiaries, including PT Bank BTPN Syariah Tbk, serving customers from productive underprivileged communities, and financing companies PT Oto Multiartha (OTO) for four-wheel vehicles and PT Summit Oto Finance (SOF) for two-wheel vehicles. SMBC Indonesia's commitment to positively and sustainably impacting the broader community is also reflected through Daya. This sustainable and measurable empowerment program offers regular training to enhance personal capabilities and capabilities for a more meaningful life.